A Review of E-Government Services
DOI:
https://doi.org/10.14738/assrj.28.1362Abstract
The recent developments of Information and Communication Technologies mainly the internet has made citizens accustomed to the convenience of online services such as e-banking and shopping online. Governments are aware of the benefits and needs of citizens thus leading to the development of e-government. The aim of this paper is to review the current state of e-government in Australia with the use of empirical studies. The review of e-government shows that the general use of e-government services has been increasing over the years and the internet has become the preferred method of contacting the government.
Keywords: internet, government, Technology
References
(2010). United Nations EIgovernment Survey. New York: UN Publishing Section.
Henman, P. (2009, May 06). Social Policy and EIgovernment. How are they connected?, 1I15
Palvia, S. C., & Sharma, S. S. (2007). EIGovernment and EIGovernance. Definitions/Domain Framework status around the world, 1I12.
Department of Finance and Administration. (2007). Excellence in eIGovernment Awards, 2006 Finalist Case Studies. Canberra: Department of Finance and Adminstration U.S Department of Education. (n.d.). About Us: ED Data Express. Retrieved April 10, 2011, from ED Data Express: http://www.eddataexpress.ed.gov/about.cfm
Federal Chancellery. (2004). Federal Chancellery of Austria. Retrieved May 10, 2011, from Federal Chancellery of Austria Web Site: http://www.bka.gv.at/site/3327/Default.aspx
Singh, M., Sarkar, P., Dissanayake, D., & Pittachayawan, S. (2008). Diffusion of eIgovernment services in Australia. citizens' perspectives, 1I12.
Department of Finance and Deregulation. (2010). Excellence in eIGovernment Award : 2009 Finalist Case Studies. Canberra: Department of Finance and Deregulation.
Centrelink. (2010). Centrelink Annual Report 2009I10. Canberra: Department of Human Services.
Department of Finance and Administration. (2007). Excellence in eIGovernment Awards, 2006 Finalist Case Studies. Canberra: Department of Finance and Administration.
Hitwise Pty Ltd. (n.d.). Experian Hitwise :: Government. Retrieved March 20, 2011, from Hitwise: http://www.hitwise.com/au/2009IannualIawards/websitesIby industry/government1/
Australian Taxation Office. (2010). 2009I10 commisioner of Taxation Annual Report. Canberra: Australian Taxation Office.
Office of the Privacy commissioner. (2007, July 27). About us: Privacy NSW. Retrieved Dec 23, 2010, from Office of the Privacy commissioner: http://www.ipc.nsw.gov.au/lawlink/privacynsw/ll_pnsw.nsf/pages/privacy_aboutus
Medicare Australia. (2010). Medicare Australia Annual Report 2009I10. Canberra: Medicare Australia.
World Wide Web Consortium. (2009). About Us. Retrieved April 20, 2011, from World Wide Web Consortium (W3C): http://www.w3.org/Consortium/
Department of Immigration and Citizenship. (2010). Annual Report 2009I10. Canberra: Department of Immigration and Citizenship.
Road and Traffic Authority. (2010). 2009I10 Annual Report. Road and Traffic Authority
