Why Asian Restaurants? An Exploratory Study of UK Customers’ Motivation to Visit

Authors

  • Seo Yeon Jang Department of Tourism, Korea National Open University, Seoul, Korea

DOI:

https://doi.org/10.14738/assrj.109.15498

Keywords:

Asian restaurants, Asian restaurant choice motivation, Asian restaurant attributes

Abstract

The purpose of this study is to expand the understanding of Asian restaurants by examining customers’ motivation to visit Asian restaurants in the UK. This study adopted qualitative study approach and the results of semi-structured in-depth interviews revealed motivational attributes categorized into six motivational factors for customers to choose Asian restaurants: general attributes; sensory appeal-spiciness; variety and for change; curiosity; authenticity; and cultural experience. The overall study results suggested that how Asian restaurants enhance its experience to attract more customers and how destination management organization can cooperate.

References

Insights Lab (2023). UK hospitality food & drink trends to watch. Egg Soldiers: London

Mintel (2023). Food and drink trends, London: Mintel.

Ma, J., Qu, H., Nijte, D., & Chen, S. (2011). Western and Asian customers’ perception towards Chinese restaurants in the United States. Journal of Quality Assurance in Hospitality & Tourism, 12(2): p. 121-139.

Nakayama, M., & Wan, Y. (2019). The cultural impact on social commerce: A sentiment analysis on Yelp ethnic restaurant reviews. Information & Management, 56 (2): p. 271-279.

Park, S.B., Jang, J. and Ok, C.M. (2016). Analyzing Twitter to explore perceptions of Asian restaurants. Journal of Hospitality and Tourism Technology, 7 (4): p. 405-422.

Lee, L. E., Niode, O., Simonne, A. H., Bruhn, C. M. (2012). Consumer perceptions on food safety in Asian and Mexican restaurants. Food Control, 26: p. 531-538.

Kwon, J., Roberts, K. R., Shanklin, C.W., Liu, P., & Yen, W. S. F. (2010). Food safety training needs assessment for independent ethnic restaurants: Review of health inspection data in Kansas. Food Protection Trends, 30(7): p. 412-421.

Abdullah, F., Ingram, A., & Welsh, R. (2009). Managers’ perception of tacit knowledge in Edinburgh’s Indian restaurants. International Journal of Contemporary Hospitality Management, 21(1): p118-127.

Seaman, C. E. A., Bent, R., Ingram, A., Welsh, R., & Mederos, A. (2005). Fissures in the marketing strategies of South Asian restaurants in Edinburgh. International Journal of Consumer Studies, 29(3): p. 193-199.

Liu, Y., & Jang, S. (2009). Perception of Chinese restaurant in the U. S.: What affects customer satisfaction and behavioural intentions? International Journal of Hospitality Management, 28: p. 338-348.

Namkung, Y., & Jang, S. (2007). Does food quality really matter in restaurant? Its impact on customer satisfaction and behavioural intentions. Journal of Hospitality and Tourism Research, 31(3): p. 387-410.

Wood, N. T., & Munoz, C. L. (2006). ‘No rules, just right’ or is it? The role of themed restaurants as cultural ambassadors. Tourism and Hospitality Research, 7(3/4): p. 242-255.

Susheela, U. (1998). Food Product Design: New ethnic entrees. Illinois: Weeks Publishing Co.

Fatimah, U., Boo, H. C., Sambasivan, M., & Salleh, R. (2011). Foodservice hygiene factors-The consumption perspective. International Journal of Hospitality Management, 30: p. 38-45.

Law, R., To, T., & Goh, C. (2008). How do mainland Chinese travellers choose restaurants in Hong Kong? An exploratory study of individual visit scheme travellers and packaged travellers. International Journal of Hospitality Management, 27: p. 346-354.

Njite, D., Dunn, G., & Kim, L. (2008). Beyond good food: what other attributes influence consumer preference and selection of fine dining restaurants? Journal of Food Service Business Research, 11(2): p. 237-266.

Elder, J., Zive, M. M., & Nader, P. R. (1999). Factors affecting selection of restaurants by Anglo-and Mexican-American families. Journal of the American Dietetic Association, 99(7): p.856-858.

Ryu, K., & Jang, S. (2007). The effect of environmental perceptions on behavioural intentions through emotions: the case of upscale restaurants. Journal of Hospitality and Tourism Research, 31(1): p. 56-72.

Bolton, L. E., Warlop, L., & Alba, J. W. (2003). Consumer perceptions of price (Un)fairness. Journal of Consumer Research, 29(4): p. 474-492.

Ayala, G. X., Mueller, K., Lopez-Madurga, E., Campbell, N. R., & Elder, J. P. (2005). Restaurant and food shopping selections among Latino women in Southern California. Journal of the American Dietetic Association, 105(1): p. 38-45.

Marvasti, A. (2004). Qualitative Research in Sociology. London: Sage Publications Ltd. nd

Bryman, A. (2001). Social Research Methods (2 ed.). Oxford: Oxford University Press.

Breakwell, G. M., Hammond, S., & Fife-Schaw, C. (2000). Research methods in psychology, London: Sage.

Glaser, B. G. (1992). Basics of grounded theory analysis. Mill Valley, CA: The Sociology Press.

Gray, D. E. (2009). Doing Research in the Real Word. London: Sage publications. Jang, S. Y. (2023). Why Asian Restaurants? An Exploratory Study of UK Customers’ Motivation to Visit. Advances in Social Sciences Research Journal,

Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory: Strategies for qualitative research. Chicago, IL: Aldine Publishing Company.

Charmaz. K. (2006). Constructing grounded theory: A practical guide through qualitative analysis. London: Sage.

Auty, S. (1992). Consumer choice and segmentation in the restaurant industry. The Service Industry Journal, 12(3): p 324-339.

Susskind, A. M., & Chan, E. K. (2000). How restaurant features affect check averages: a study of the Toronto restaurant market. The Cornell Hotel and Restaurant Administration Quarterly, 41(6): p. 56-63.

Mattila, A. S. & Wirtz, J. (2001). Congruency of scent and music as a driver of in0store evaluations and behaviour. Journal of Retailing, 77: p. 273-289.

Sulek, J. M., & Hensley, R. L. (2004). The relative importance of food, atmosphere, and fairness of wait. Cornell Hotel and Restaurant Administration Quarterly, 45(3): 235-247.

Ha, J., & Jang, S. (2010). Perceived values, satisfaction, and behavioural intentions: The role of familiarity in Korean restaurant. International Journal of Hospitality Management, 29: p. 2-13.

Ludy, M. J., & Mattes, R. D. (2011). The effects of hedonically acceptable red pepper doses on thermogenesis and appetite. Physiology & Behaviour, 102: p. 251-258.

Carstens, E., Carstens, M., Dessirier, J. M., O’Mahony, M., Simons, C.T., Sudo, M., & Sudo, S. (2002). It hurts good: oral irritation by spices and carbonated drinks and the underlying neural mechanisms. Food Quality and Preference, 13: p. 431-443.

Warde, A. & Martens, L. (2000). Eating out: Social differentiation, Consumption and Pleasure. Cambridge: Cambridge University Press.

Roseman, M. G. (2006). Changing times: Consumers choice of ethnic foods when eating at restaurants. Journal of Hospitality and Leisure Marketing, 14(4): p. 5-32.

Warde, A. (1997). Consumption, Food and Taste. London: Sage Publications Ltd.

Rozin, E. & Rozin, P. (2005). Culinary Themes and Variations. In Korsmeyer, C. (Eds) The Taste Culture Reader: Experiencing food and drink. New York: Berg.

Pliner, P. & Hobden, K. (1992). Development of a scale to measure the trait of food neophobia in humans. Appetitie, 19: p. 105-120.

Eertmans, A., Victor, A., Vansant, G., & Van den Bergh, O. (2005). Food-related personality traits, food choice motives and food intake: Mediator and moderator relationships. Food Quality and Preferences, 16: p. 714-726.

Heldke, L. (2005). But is it authentic? Culinary Travel and the Search for the “Genuine Article”. In. C. Korsmeyer (Eds), The Taste Culture Reader (pp. 385-394). New York: Berg.

Jang, S., Ha, J., & Park, K. (2012). Effects of ethnic authenticity: Investigating Korean restaurant customers in the U.S. International Journal of Hospitality Management, 31: p. 990-1003.

Cook, I., & Crang, P. (1996). The world on a plate: Culinary culture, displacement and geographical knowledge. Journal of Material Culture, 1(1): p. 131-153.

Long, L. (2004). Culinary tourism. Kentucky: The University Press of Kentucky.

Lu, S. & Fine, G. A. (1995). The presentation of ethnic authenticity: Chinese food as a social accomplishment. The Sociological Quarterly, 36: p. 535-553.

Turgeon, L., & Pastinelli, M. (2002). “Eat the world”: Postcolonial encounters in Quebec city’s ethnic restaurants. Journal of American Folklore, 115(456): p. 247-268.

Ebster, C., & Guist, I. (2005). The role of authenticity in ethnic theme restaurants. Journal of Foodservice Business Research, 7(2): p. 41-52.

Barbas, S. (2003). “I’ll take chop suey”: Restaurants as agents of culinary and cultural change. Journal of Popular Culture, 36(4): p. 669-686.

Mason, M. C., & Paggiaro, A. (2012). Investigating the role of festival scape in culinary tourism: The case of food and wine events. Tourism Management, 33: p.1329-1336

Downloads

Published

2023-09-17

How to Cite

Jang, S. Y. (2023). Why Asian Restaurants? An Exploratory Study of UK Customers’ Motivation to Visit. Advances in Social Sciences Research Journal, 10(9), 117–128. https://doi.org/10.14738/assrj.109.15498