The Impact of the Covid 19 Pandemic on Consumer Behaviour in the Vietnam Market
DOI:
https://doi.org/10.14738/assrj.811.11260Keywords:
the Covid 19 impact, consumer behaviour, changes in consumptionAbstract
This study was conducted to identify new trends in the consumer behaviour in Vietnam under the impact of the Covid 19 epidemic. The pandemic has impacted many aspects of working, communication, and contacting. This has also changed purchasing habits such as product preferences and the way of buying things. The changes in consumer behaviour in the Vietnam market have similar characteristics to the world market but still have their own characteristics. Therefore, the aim of this study is to find out these changes and suggest implications for businesses to better meet consumer demands as well as contribute to building positive experiences in shopping during the pandemic. In addition, the study also impresses the significance of having more studies about the impact of Covid 19 on consumers to have more thoughtful understand about the market in Vietnam
References
Charm, T., Grimmel, A. , Hyunjin, K., Nancy, L., Mayank , Ortega, M., Staack, Y, Naomi, Y (2020). Consumer sentiment and behavior continue to reflect the uncertainty of the COVID-19 crisis. https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/a-global-view-of-howconsumer-behavior-is-changing-amid-covid-19
ConvictionsRH (2021). Study on the cost work from a distance [Brochure]. Paris, France: Author
E-Commerce White Paper (2021). Department of E-Commerce and Digital Economy
Ha, N. T., & Thuy, H. D. L. (2020). Consumer behaviour towards vietnamese online shopping websites in the COVID-19 pandemic. VNU Journal of Science: Economics and Business, 36(3).
Impact of the covid-19 epidemic on the growth of economic regions in the third quarter of 2021. https://www.gso.gov.vn/du-lieu-va-so-lieu-thong-ke/2021/10/tac-dong-cua-dich-covid-19-den-tang-truongcac-khu-vuc-kinh-te-quy-iii-nam-2021/
International Labour Orrganization (2021). Working from home: From invisibility to decent work. Geneve, Switzerland: Author
Kohli, S. , Timelin, B., Fabius. V., Veranen, S. M (2020). How COVID-19 is changing consumer behavior –now and forever. https://www.mckinsey.com/industries/retail/our-insights/how-covid-19-is-changing-consumerbehavior-now-and-forever
Mỹ Phương (2021). COVID-19 epidemic: People's consumption habits change after social distancing. https://ncov.vnanet.vn/tin-tuc/dich-covid-19-thoi-quen-tieu-dung-cua-nguoi-dan-thay-doi-sau-gian-cach-xahoi/f0962a3d-fa05-4a39-9232-1091062f7f02
Nguyen, M. H., Armoogum, J., & Nguyen Thi, B. (2021). Factors affecting the growth of e-shopping over the covid-19 era in hanoi, vietnam. Sustainability, 13(16), 9205.
Modern consumption trends change the business model of enterprises in the new situation. https://moit.gov.vn/tin-tuc/bo-cong-thuong-voi-doanh-nghiep/xu-huong-tieu-dung-hien-dai-lam-thay-doi-mohinh-kinh-doanh-.html Pua Wee Meng, P., W., Tushar Milind Oka, T., M. (2021). The Vietnam Consumer Survey Staying resilient amidst headwinds. https://www2.deloitte.com/mm/en/pages/consumer-business/articles/vietnam-consumer-survey-2021.html
Report on the impact of the covid-19 epidemic on the labor situation, employment in the fourth quarter and 2020. https://www.gso.gov.vn/du-lieu-va-so-lieu-thong-ke/2021/01/bao-cao-tac-dong-cua-dich-covid-19-dentinh-hinh-lao-dong-viec-lam-quy-iv-va-nam-2020/
Sheth, J. (2020). Impact of Covid-19 on consumer behavior: Will the old habits return or die?. Journal of business research, 117, 280-283.
Sơn Nam (2020). The Covid-19 epidemic pulled the beverage industry down, pushing up home care products. https://www.hcmcpv.org.vn/tin-tuc/dich-covid-19-keo-nganh-thuc-uong-giam-day-san-pham-cham-soc-giadinh-tang-1491863982
Stanciu, S., Radu, R. I., Sapira, V., Bratoveanu, B. D., & Florea, A. M. (2020). Consumer Behavior in Crisis Situations. Research on the Effects of COVID-19 in Romania. Annals of the University Dunarea de Jos of Galati: Fascicle: I, Economics & Applied Informatics, 26(1).
Tien, N. H., Ngoc, N. M., & Anh, D. B. H. (2021). Change of consumer behavior in the post Covid-19 period. Change, 2(1).
The General Statistics Office held a press conference to announce the labor and employment situation in the second and six months of 2021 and the results of the population living standard survey in 2020. https://www.gso.gov.vn/du-lieu-va-so-lieu-thong-ke/2021/07/tong-cuc-thong-ke-hop-bao-cong-bo-tinh-hinhlao-dong-viec-lam-quy-ii-va-6-thang-nam-2021-va-ket-qua-khao-sat-muc-song-dan-cu-nam-2020/
Van Kien Pham, M. H. T., & Le Nguyen, T. (2020). Risks perception toward online shopping in vietnam during the covid-19 outbreak. Journal of Critical Reviews, 7(18), 1257-1269.
Viet Nam COVID-19 Situation Report #66 (2021). World Health Organization
Zwanka, R. J., & Buff, C. (2021). COVID-19 generation: A conceptual framework of the consumer behavioral shifts to be caused by the COVID-19 pandemic. Journal of International Consumer Marketing, 33(1), 58-67.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Nguyen Thi Anh Thy

This work is licensed under a Creative Commons Attribution 4.0 International License.
