Quality Assurance and the Role of SERVICOM in Effective Service Delivery: A Case Study of Obafemi Awolowo University, Nigeria
DOI:
https://doi.org/10.14738/assrj.83.9855Keywords:
Quality Assurance, SERVICOM, Effective Service DeliveryAbstract
The paper succinctly looks at what quality assurance is. It further examines factors militating against assurance of quality and factors responsible for improving quality assurance. The second Section of the paper addresses effective service delivery and qualities of a good service provider. The third Section looks at SERVICOM and its role in effective service delivery. Obafemi Awolowo University is used as a Case Study. The paper concludes with recommendations for the sustenance of standards in Obafemi Awolowo University.
References
Ajila, C. O. (2013). “People and Organisations. The Dynamics of Workplace Behaviour.” The 261st Inaugural Lecture of the Obafemi Awolowo University, Ile-Ife. OAU Press.
Mba, C.O. & Ugwulashi, C.S. (2019). Quality Assurance: Managing Education for School Improvement. Advances in Social Sciences Research Journal, 6, (8): 248-263.
Obafemi Awolowo University Strategic Plan (2016-2020).
Okebukola, P.A. (2010) Fifty years of higher education in Nigeria: Trends in quality assurance. Presented at the International Conference on the contribution of Nigerian Universities to the 50th Independence Anniversary of Nigeria.
Ogundipe, O.T. (2019). Navigating the Challenges of Quality Assurance in Higher Education. Paper Presented at the 34th Conference of Association of Vice Chancellors of Nigerian Universities in Collaboration with the University of Ibadan. (https://educeleb.com.list of universities in Nigeria approved by NUC – 2019 latest list).
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Copyright (c) 2021 C.O. Ajila, Cleopatra O. Ibukun
This work is licensed under a Creative Commons Attribution 4.0 International License.
