The Influence Of ISO Certificate On Quality Evaluation Of Students: A Case Study At Ishik University
DOI:
https://doi.org/10.14738/assrj.43.2715Abstract
In this study, the influence of ISO certificate on student satisfaction has been analyzed through investigating ISO standards which are implemented at Ishik University. Therefore, the impact of ISO certificate on education quality and its effects on student satisfaction have been studied. The data used in this study consists of information gathered through questionnaires and university database. The questionnaires were distributed to randomly chosen fifty students from each department. In this study three different scales were used: A questionnaire that includes 14 questions to assess courses and lecturers and a questionnaire that includes 10 questions to assess department heads. The collected data has been analyzed through Statistical Package for Social Sciences (SPSS). The influence of ISO certificate on student satisfaction is the major theme in the study. As a result, it has been found that when ISO implementation at Ishik University worked, the results have been shown on the findings and conclusion parts.
References
Akin, Ö. (2001). Toplam Kalite Yönetimi ve insan. Bursa: Ezgi Kitabevi.
Baird, K., Hu, K. J., & Reeve, R. (2011). The relationships between organizational culture, total quality management practices and operational performance. International Journal of Operations & Production Management, 31(7), 789-
Cetin, C., Besim, A., & Erol, V. (2001). Toplam Kalite Yonetimi ve Kalite Guvence Sistemi. Istanbul: Beta Yayinlari
Cianfrani, C. A., Tsiakals, J. J., & West, J. (2009). ISO 9001: 2008 explained: Asq Pr.
Dudek-Burlikowska, M. (2007). Quality estimation of sale process with usage of quality methods in chosen company. Journal of Achievements in Materials and Manufacturing Engineering, 20, 531-534.
Ehlers, U.-D., Hildebrandt, B., Görtz, L., & Pawlowski, J.M. (2005). Use and distribution of quality approaches in European e-learning. Thessaloniki, Greece: CEDEFOP.
Gozlu, S. (1990). Endustriyel Kalite Kontrolu. Istanbul: Istanbul Teknik Universitesi.
GUNDUZ, A. Y., KAYA, M., & AYDEMİR, C. (2012). AHİLİK TEŞKİLATINDA VE GÜNÜMÜZDE TÜKETİCİLERİN KORUNMASINA YÖNELİK ÇALIŞMALAR ÜZERİNE BİR DEĞERLENDİRME. Journal of Economics & Administrative Sciences/Afyon Kocatepe Üniversitesi Iktisadi ve Idari Bilimler Fakültesi Dergisi, 14(2).
Halis, M. (2000). Toplam Kalite Yönetimi.Istanbul: Beta Yayinevi.
Harding, K.A., Tesolowski, D.G., & Simmons, J.B. (2000). Enhancing technology education students understanding of ISO 9000 [Electronic version]. Tech Directions, 59 (9), 32–36.
Ho, S.K. (1996). An integrated approaching-implementing total quality through Japenese 5S and ISO 9000. Kogan Page, London: England.
Ittner, C. D. & Larcker, D. F. (1997). Quality strategy, strategic control systems, and organizational performance. Accounting, Organizations and Society, 22 (3–4), 293–314.
Juran, J. M. (1986). Universal Approach to Managing for Quallity: The Quality Trilogy.
Kavrakoglu, I. (1994). Toplam Kalite Yönetimi. Istanbul: Kalder Yayinlari.
Karkoszka, T., and D. Szewieczek. "Risk of the processes in the aspect of quality, natural environment and occupational safety." Journal of Achievements in Materials and Manufacturing Engineering 20.1-2 (2007): 539-
Loya, T.A., & Boli, J. (1999). Standardization in the world polity: Technical rationality over power. In J.Boli & G.MThomas (Eds.), Constructing world culture: International nongovernmental organizations since 1875 (pp. 169–197). Stanford, CA: Stanford University Press.
Michalska-Cwiek, J. (2009). The quality management system in education – implementation and certification. Journal of Achievements in Materials and Manufacturing Engineering, 37(2), 743-750.
Moreland, N., & Clark, M. (1998). Quality and ISO in educational organizations. Total Quality Management, 9(2-3), 311-320.
Naveh, E., & Marcus, A. A. (2004). When does the ISO 9000 quality assurance standard lead to performance improvement? Assimilation and going beyond. Engineering Management, IEEE Transactions on, 51(3), 352-363.
Singh, P. J. (2008). Empirical assessment of ISO 9000 related management practices and performance relationships. International Journal of Production Economics, 113(1), 40-59.
Skrzypek, E. (2001). The quality of the education process at the university. Quality Problems, 10, 13-22.
Talib, F., Rahman, Z., & Qureshi, M. (2010). The relationship between total quality management and quality performance in the service industry: a theoretical model. International Journal of Business Management and Social Sciences, 1(1), 113-128.
Tanyel, F. (2001). Kucuk ve Orta Olcekli Isletmelerimizde ISO-9000 Uygulamalari. Ankara: KOSGEB.
Thonhauser, T. L. (2005). Factors that relate to the successful implementation of ISO 9000 in education: A comparison between the United States and England. THE PENNSYLVANIA STATE UNIVERSITY.
Tricker R., & Sherring–Lucas, B. (2001). ISO 9000: 2000 in brief. Boston: Butterworth–Heinemann.
Van den Berghe, W. (1998). Application of ISO 9000 standards to education and training. European Journal, 15, 20-
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2017 Advances in Social Sciences Research Journal
This work is licensed under a Creative Commons Attribution 4.0 International License.
