The Effect of Work Environment, Reward, and Organization Culture on Employee Performance Through Job Satisfaction as Intervening Variables
DOI:
https://doi.org/10.14738/abr.111.13814Keywords:
Employee Performance, Job Satisfaction, Work Environment, Reward, Organizational CultureAbstract
The purpose of this empirical study is to analyze the influence of the Work Environment, Rewards, Organizational Culture on Employee Performance which is mediated by Job Satisfaction. The data used in this research is primary data taken by distributing questionnaires using a purposive sampling method involving 190 frontliner employees of state-owned banks in South Jakarta, Indonesia. The analytical tool in this study is Structural Equation Modeling (SEM) using AMOS version 24. The results of this study are that there is a positive and significant effect of work environment and rewards on job satisfaction, but organizational culture has no effect on job satisfaction, there is a positive and significant effect work environment and job satisfaction on employee performance, but rewards and organizational culture have no effect on employee performance. there is a positive and significant effect of work environment and rewards on employee performance through the mediation of job satisfaction. However, organizational culture has no effect on employee performance through the mediation of job satisfaction. From the results of this study, it is recommended that state- owned banks should provide a clean and comfortable workplace for frontliner employees, and encourage supervisors to appreciate the work of frontliner employees by giving praise or recognition.
References
Ahmad. Ashfaq.et.al. (2019). A Comparative Study of Banking Industry Based on Appraisal
System, Rewards and Employee Performance”. EISENSE Journal of Management, Vol 2 No 1 (2019).
Aji, M. Q. W. (2020). Investigating Organizational Culture in Secretariat General of. International Journal of Education and Social Science Research, 3(03), 44-57.
Al-Sada, M., B. Al-Esmael, & M, N Faisal. (2016). Influence of Organizational Culture and Leadership Style on Employee Satisfaction, Commitment and Motivation in the Educational Sector in Qatar. Euro, Med Journal of Business, Vol. 12 No. 2, 163-188.
Ameswari arini. et all. (2021). The Effect Of Work Environment, Motivation, And Work Culture On Employee Performance Through Job Satisfaction As Intervening Variables In Pt. Bank Tabungan Negara (PERSERO) TBK. JRSSEM 2021, Vol. 01, No. 2, 79 – 90.
Apriyanti. et all. (2021). Effect Of Reward And Work Environment On Employee Performance Through Work Satisfaction As A Mediation (Study On Employees Of Pt. International Chemical Industry). E-ISSN : 2721-303X, P-ISSN : 2721-302. Volume 1, Issue 6, January 2021.
Ariawaty, R. R. N (2020). Improve Employee. Performance Through Organizational Culture and Employee Commitments. Jurnal Aplikasi Manajemen, 18(2), 318-325.
Dwi, n. (2015). Pengaruh beban kerja terhadap kinerja pada pegawai dinas ketenagakerjaan kabupaten langkat. 6(2), 37–52.
Edward, Y.R., and Purba, K. (2020). The Effect Analysis of Emotional Intelligence and Work.
Ejikeme. et all. (2020). Reward Management And Employee Performance In Selected Manufacturing Firms In Enugu State. International Journal Of Management And Entrepreneurship (Ijme) Vol. 2, No. 1, Coou 2020.
Eka wati. et all (2021). The Influence of Organizational Culture and Work Environment on Employee Performance with Job Satisfaction as Mediation (Case Study on West Jakarta Mayor's Office Employees). European Journal of Business and Management Research.Vol 6 | Issue 4 | August 2021.
Firman hakim, a. (2018). Pengaruh kepemimpinan dan lingkungan kerja fisik terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel intervening (studi kasus pada banjarmasin post group). Jurnal administrasi bisnis (jab), 62(2), 131–140.
Hahn, E. G. (2016). The Heritability of Job Satisfaction Reconsidered: Only Unique Environmental Influences Beyond Personality, J Bus Psychol 31, 217–231.
Hanafi, B. D., & Yohana, C. (2017). Pengaruh motivasi, dan lingkungan kerja, terhadap kinerja karyawan, dengan kepuasan kerja sebagai variabel mediasi pada PT BNI Life insurance. Jurnal Pendidikan Ekonomi dan Bisnis, 5(1), 73-89. doi.org/10.21009/JPEB.005.1.6.
Hendri, M. I. (2019). The mediation effect of job satisfaction and organizational commitment on the organizational learning effect of the employee performance. International Journal of Productivity and Performance Management, 68(7), 1208–1234.
Hertanto, E. (2011). Pengaruh stressor, kepuasan kerja dan lingkungan kerja terhadap kinerja karyawan PT Putera Dharma Industri Pulogadung Jakarta Timur. Tesis UP Yogyakarta, Indonesia.
Hosseinkhanzadeh, A. A, A. Hosseinkhanzadeh and T.Yeganeh. (2013). Investigate Relationship between Job Satisfaction and Organizational Culture among Teacher. Procedia - Social and Behavioral Sciences, 84 832 –836.
Ika Lavena, Singmin Johannes Lo. (2020). The Effect Of Leadership Behaviour And Reward System On Theemployee Performance Mediated By Organizational Citizenship Behaviour Of Pt Danpac Pharma. Dinasti Juornal Management and Sains., Volume 1, Issue 4, March 2020.
Iqbal Ali. et al (2021). The Effect Of Work Motivation And Work Environment On Employee Performance Mediated By Job Satisfaction (At Pt Ici Paints Indonesia). E-ISSN: 2686-6331, P-ISSN : 2686-6358, Volume 2, Issue 5, June 2021.
I Wayan.et.al. (2019). The Effect Of Compensation, Motivation, Work Discipline And Work Environment On Housekeeping Staff Performance At Lv 8 Resort Hotel”. roceedings I-CFARISBN, P: 978-602- 53420-4-2.
Jange, Suresh. Gavali, Vandana. (2014). Job Satisfaction of Library Professional in Maharashtra State, India Vs ASHA Job Satisfaction Scale: An Evaluative Study. Journal of Library & Information Science.
Jepkorir, E., Lagat, C., & Ng'eno, V. (2017). Effect of Organizational Culture on Jo Performance in Commercial Banks in Kenya. International Journal of Economics, Commerce and Managentent United Kingdom, V (8).
Kasmir. (2016). Manajemen Sumber Daya Manusia. Jakarta. Jakarta: PT Raja Grafindo Persada.
Kadarisman. (2012). Manajemen Kompensasi. Jakarta: Rajagrafindo Persada.
Khan, Z., Khan, A. S., & Khan, I. (2017). Impact of Performance Appraisal on Employee's Performance Including the Moderating Role of Motivation: A Survey of Commercial Banks in Dera Ismail Khan, Khyber Pakhtunkhwa, Pakistan. Universal Journal of Industrial and Business Management, 5(1), 1-9.
Maitland, A. Hills, LA. Rhind, D.). (2015). Organisational culture in sport – a systematic review. Sport Management Review, Vol. 18 No. 4, pp. 501-516.
Mentang, Stevianus X. 2021. “Pengaruh Reward Dan Punishment Terhadap Motivasi Karyawan Serta Implikasinya Terhadap Kinerja.” Juima : Jurnal Ilmu Manajemen 11(1):1–15.
Merchant, K.A. & Van der Stede, W.A. (2017) Management Control Systems Performance Measurement, Evaluation, and Incentives 4th edition, Pearson.
Nazarian et all (2017) Nazarian, A., P. Atkinson and P. Foroudic. (2017). Influence of National Culture and Balanced Organizational Culture on The Hotel Industry'S Performance. International Journal of Hospitality Management, Vo.63, 22-32.
Neza Rozanna.et.al. (2019). Does Job Satisfaction Mediate the Effect of Organizational Change and Organizational Culture on Employee Performance of the Public Works and Spatial Planning Agency?”. IOSR Journal of Business and Management, IOSR-JBM) eISSN: 22.
Noe Mondy, Human Resource Management United of America, (Jakarta: CV. Andi, 2005), 202.
Onuegbu & Ngige (2018), Organizational Reward System and its effecton workers performance in polytechnics of South-east Nigeria. International Journal of Business Systems and Economics vol. 12, Issue 2.
Panagiotis Stamolampros, N. K. (2019). Job satisfaction and employee turnover determinants in high contact services: Insights from Employees’Online reviews. Tourism Management, 75,130-147.
Permadi, I. K., Landra, N., Kusuma, I. A., & Sudja, I. N. (2019). The Impact of Compensation and Work Environment Towards Job Satisfaction To Affect The Employee Performances. International Journal of Management and Commerce Innovations, 6(2), 1248-1258.
Pradhan, R. K., & Jena, L. K. (2017). Employee Performance at Workplace: Conceptual Model and Empirical Validation. Business Perspectives and Research, 5(1), 69-85.
Pradorn Sureephong, Winai Dahlan. (2020). The Effect of Non-Monetary Rewards on Employee Performance in Massive Open Online Courses”. International Journal Of Emerging Technologies in Learning(iJET), -eISSN 1863-0383.vol 15 issu 1.
Putri Kentjana, Natasya Michelle, and Piter Nainggolan. 2018. “Pengaruh Reward Dan Punishment Terhadap Kinerja Karyawan Dengan Motivasi Sebagai Variabel Intervening (Studi Kasus Pada Pt. Bank Central Asia Tbk.).” National Conference of Creative Industry (September):5–6. putri at all (2019). THE EFFECT OF WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE THROUGH WORK DISCIPLINE. ISSN- 2350-0530(O), ISSN- 2394-3629(P). [Ekowati et. al., Vol.7 (Iss.4): April 2019].
Raziq Abdul (2015). Impact of Working Environment on Job Satisfaction. Procedia Economics and Finance 23 (2015) 717 – 725.
Roberts JA, Meredith E. David. ((2019)). Boss phubbing, trust, job satisfaction and employee performance”. Personality and Individual Differencesjournal.
Samanta, A,K., Dar Pranam. (2018). Impact of organizational culture on employee performance. Prabandhan: Indian Journal of Management, 11(6), 53-153.
Sangadji (2013) Sangadji, E. M. (2013). The Effect of Organizational Culture on Lecturers' Job Satisfaction and Performance (A Research in Muhammadiyah University throughout East Java). International Journal of Learning & Development, ISSN 21644063, Vol. 3, No. 3.
Sekaran,U. (2014). Rescarch Methods for Business, Metodologi Penelitian Untuk Bisnis. Bandung: Alfabeta.
Shah, S. (2015). Impact of Organizational Culture on Job Satisfaction: A Study of Steel Plant. Pranjana X, Vol. 18, No 1.
Smith, D. B., & Shields, J. (2013). Factors related to social service workers' job satisfaction: Revisiting Herzberg's motivation to work. Administration in Social Work, 37(2), 189198.
Soomro, B. A., & Shah, N. (2019). Determining the impact of entrepreneurial orientation and organizational culture on job satisfaction, organizational commitment, and employee’s performance. South Asian Journal of Business Studies, 8(3), 266–282.
Steele, G. A., & Plenty, D. (2015). Supervisor-Subordinate Communi- cation Competence and Job and Communication Satisfaction. International Journal of Business Communication, 52(3), 294-318.
Sunaryo, S., & Suyono, J. (2013). A test'of model of the relationship between public service motivation, job satisfaction and organizational citizenship behavior. Review Integrative Business & Leonomics, 2(1), 384.
Suparmi & Septiawan, V. (2019). Reward and Punishment as Triggers for Employee Performance at PT Dunia Setia Sandang Asli IV Ungaran. Scientific Journal of UNTAG Semarang, 8(1), 51–61.
Vincent, M. M. (2017). Effect of Employee Reward System on Job Satisfaction among Non Core Staff in Catholic Sponsored Secondary Schools in Bungoma Diocese, Kenya. Int. J. of Multidisciplinary and Current research, 5.
Widodo, W. (2020). Vitality of job satisfaction in mediation: the effect of reward and personality on organizational commitment . Management Science Letters, 10(9), 2131- 2138.
Wirawan, Edy., Bagia, I Wayan., Jana Susila, Gede Putu Agus. 2019. Pengaruh Tingkat Pendidikan dan Pengalaman Kerja Terhadap Kinerja Karyawan. Bisma: Jurnal Manajemen. Vol 5(1).
Yurni Rahman.et.al. (2020). The Influence of the Work Culture and the Work Environment towards the Performance of the Civil Servants in Bone Bolango Government, Indonesia”.American Journal of Humanities and Social Sciences Research, (AJHSSR)e-ISSN :2378-703.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Mochamad hadi wijaya Hadi

This work is licensed under a Creative Commons Attribution 4.0 International License.