Relationship between Interpersonal Skills in Project Success
DOI:
https://doi.org/10.14738/abr.107.12828Keywords:
Leadership; Information Technology; Project Management; Interpersonal SkillsAbstract
The most asset to any project, regardless of the industry is the project manager. Research has shown whether the project fails or succeeds depends on the project manager, and the skills they bring to the table. The research problem in this study is the lack of research regarding the relationship between the interpersonal skills of the project manager and the success and / or failure of large-scale IT systems development projects. The existing literature indicated a strong positive relationship between the interpersonal skills and leadership traits of senior managers who manage with a passive leadership style and the primary IT systems development project success factor of cost. There was also a strong positive relationship between the interpersonal skills and leadership traits of senior managers who manage with leadership outcomes and the primary IT systems development project success factor of scheduling.
References
Aasheim, C. L., Li, L., & Williams, S. (2009). Knowledge and skill requirements for entry-level information technology workers: A comparison of industry and academia. Journal of Information Systems Education, 20(3), 349-356. Retrieved from ProQuest database.
Aasheim, C. L., Williams, S., & Butler, E. S. (2009). Knowledge and Skill Requirements for IT graduates. The Journal of Computer Information Systems, 49(3), 48-53.
Andersen, E. S. (2006). Toward a project management theory for renewal projects. Project Management Journal, 37(4), 15-30.
Anonymous. (1999). Interpersonal skills are key in office of the future. TMA Journal, 19(4), 53. Retrieved from ProQuest database.
Avolio, B. J., & Bass, B. M. (2004). MLQ Manual. Menlo Park, CA: Mind Garden, Inc.
Bannan, K. J. (2006). It’s a snap. PM Network, 20(5), 78-83.
Bass, B. M. (1988). The inspirational process of leadership. Journal of Management Development, 75, 21–31.
Bell, A. (2006). Great leadership: What it is and what it takes in a complex world. Mountain View, CA: Davies-Black Publishing.
Besner, C., & Hobbs, B. (2006). The perceived value and potential contribution of project management practices to project success. Project Management Journal, 37(3), 37-55
Bradley, J. H., & Hebert, F. J. (1997). The effect of personality type on team performance. Journal of Management Development, 16(5), 337-353. Retrieved from Emerald database.
Carbone, T. A., & Gholston, S. (2004). Project manager skill development: A survey of programs and practitioners. Engineering Management Journal, 16(3), 10-16.
Cicmil, S., & Hodgson, D. (2006). New possibilities for project management theory: A critical engagement. Project
Cooke-Davies, T. (2002). The ‘real’ success factors on projects. International Journal of Project Management, 20(3), 185-190.
Coombs, C. R. (2009). Improving retention strategies for IT professionals working in the public sector. Information & Management, 46(4), 233-240. th
Cooper, D. R., & Schindler, P. S. (2008). Surveys. In Business research methods (10 ed., pp. 214-240). New York, NY: McGraw-Hill.
Crawford, L. (2005). Senior management perceptions of project management competence. International Journal of Project Management, 23(1), 7-16.
Crawford, L. (2006). Developing organizational project management capability: Theory and practice. Project
Crawford, L., Pollack, J., & England, D. (2006). Uncovering the trends in project management: Journal emphases over the last 10 years. International Journal of Project Management, 24(2), 175-184. Retrieved from www.sciencedirect.com
Dalcher, D., & Genus, A. (2003). Introduction: Avoiding IS/IT implementation failure. Technology Analysis & Strategic Management, 15, 403-407.
Dalcher, D., & Benediktsson, O. (2006). Managing software development project size: Overcoming the effortboxing constraint. Project Management Journal, 37(2), 51-58.
Davis, D. (2005). New projects: Beware of false economies. In Harvard Business Review on managing projects (pp. 19-39). Boston, MA: Harvard Business School Press.
Dolfi, J., & Andrews, E. J. (2007). The subliminal characteristics of project managers: An exploratory study of optimism overcoming challenge in the project management work environment. International Journal of Project Management, 25(7), 674-682.
Faul, F., Erdfelder, E., Lang, A. G., & Buchner, A. (2007). G*Power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences. Behavior Research Methods, 39, 175-191.
Gorla, N., & Lam, Y. W. (2004). Who should work with whom? Building effective software project teams. Communications of the ACM, 47(6), 79-82.
Goles, T., Hawk, S., & Kate, M. K. (2008). Information technology workforce skills: The software and IT services provider perspective. Information Systems Frontiers, 10(2), 179-194. doi: http://dx.doi.org/10.1007/s10796-008-9072-9
Hartman, F., & Ashrafi, R. A. (2002). Project management in the information systems and information technologies industries. Project Management Journal, 33(3), 5-15.
Havelka, D., & Merhout, J. W. (2009). Toward a theory of information technology professional competence. The Journal of Computer Information Systems, 50(2), 106-116.
Hyväri, I. (2006). Success of projects in different organizational conditions. Project Management Journal, 37(4), 31-41.
Iacovou, C. L., & Dexter, A. S. (2004). Turning around runaway information technology projects. California Management Review, 46(4), 68-88. Retrieved from EBSCOhost database.
Janis, R. S. (2004). An examination of Bass’s (1985) leadership theory in the project management field. Dissertation Abstracts International, 64(10), 3753A. (UMI No. 3108623)
Jiang, J. J., Klein, G., & Margulis, S. (1998). Important behavioral skills for IS project managers: The judgments of experienced IS professionals. Project Management Journal, 29(1), 39-43.
Joseph, D., Soon, A., Chang, R. H. L., & Slaughter, S. (2010). Practical intelligence in IT: Assessing soft skills of IT professionals. Communications of the ACM, 53(2), 149-154. doi:10.1145/1646353.1646391
Jugdev, K., & Müller, R. (2005). A retrospective look at our evolving understanding of project success. Project
Kloppenborg, T. J., & Opfer, W. A. (2002). The current state of project management research: Trends, interpretations, and predictions. Project Management Journal, 33(2), 5-19. Retrieved from EBSCOhost database.
Kolltveit, B. J., Karlsen, J. T., & Grønhaug, K. (2007). Perspectives on project management. International Journal of Project Management, 25(1), 3-9.
Kouzes, J. M., & Posner, B. Z. (2002). The leadership challenge (3rd ed.). San Francisco, CA: Jossey-Bass.
Kutsch, E., & Hall, M. (2005). Intervening conditions on the management of project risk: Dealing with uncertainty in information technology projects. International Journal of Project Management, 23(8), 591-599. Retrieved from www.sciencedirect.com
Leidner, D. E., & Kayworth, T. (2006). Review: A review of productivity in information systems research: Toward a theory of information technology productivity conflict. MIS Quarterly, 30(2), 357- 399. Retrieved from EBSCOhost.
Legris, P., & Collerette, P. (2006). A roadmap for IT project implementation: Integrating stakeholders and change management issues. Project Management Journal, 37(5), 64-
Llorens-Garcia, A., Llinas-Audet, X., & Sabate, F. (2009). Professional and interpersonal skills for ICT specialists. IT Professional Magazine, 11(6), 23-30.
Mahaney, R. C., & Lederer, A. L. (2006). The effect of intrinsic and extrinsic rewards for developers on information systems project success. Project Management Journal, 37(4), 42-54.
Malach-Pines, A., Dvir, D., & Sadeh, A. (2009). Project manager-project (PM-P) fit and project success. International Journal of Operations & Production Management, 29(3), 268-291. doi:http://dx.doi.org/10.1108/01443570910938998
Martin, N. L., Pearson, J. M., & Furumo, K. (2007). IS project management: Size, practices and the project management office. The Journal of Computer Information Systems, 47(4), 52-60. Retrieved from EBSCOhost
Matta, N. F., & Ashkenas, R. N. (2005). Why good projects fail anyway. In Harvard Business Review on managing projects (pp. 1-18). Boston, MA: Harvard Business School Press.
Muzio, E., Fisher, D. J., Thomas, E. R., & Peters, V. (2007). Soft skills quantification (SSQ) for project manager competencies. Project Management Journal, 38(2), 30-38.
Nagesh, G. (2009). Plucking IT Talent. Government Executive, 41(8), 10-12.
Napier, N. P., Keil, M., & Tan, F. B. (2009). IT project managers' construction of successful project management practice: A repertory grid investigation. Information Systems Journal, 19(3), 255-282. doi: 10.1111/j.1365-2575.2007.00264.x
Oz, E., & Sosik, J. J. (2000). Why information systems projects are abandoned: A leadership and communication theory and exploratory study. Journal of Computer Information Systems 41(1), 66-78. Retrieved from ProQuest
Parker, S. K., & Skitmore, M. (2005). Project management turnover: Causes and effects on project performance. International of Project Management, 23(3), 205-214.
Patanakul, P. (2011). Project manager assignment and its impact on multiple project management effectiveness: An empirical study of an IT organization. Engineering Management Journal, 23(4), 14-23. Retrieved from ProQuest database.
Perlman, D. (2006). Putting ethics back into research ethics: a process for ethical reflection for human research protection. Journal of Research Administration, 37(1/2), 13-23.
Petter, S., & Vaishnavi, V. (2008). Facilitating experience reuse among software project managers. Information Sciences, 178(7), 1783-1802.
Reich, B. H. (2007). Managing knowledge and learning in IT projects: A conceptual framework and guidelines for practice. Project Management Journal, 38(2), 5-17.
Reid, M., Riemenschneider, C., Allen, M., & Armstrong, D. (2008). Information technology employees in state government. American Review of Public Administration, 38(1), 41.
Richmond, A., & Skitmore, M. (2006). Stress and coping: A study of project managers in a large ICT organization. Project Management Journal, 37(5), 5-16.
Rivard, S., & Dupré, R. (2009). Information systems project management in PMJ: A brief history. Project
Robertson, S., & Williams, T. (2006). Understanding project failure: Using cognitive mapping in an insurance project. Project Management Journal, 37(4), 55-71.
Scott-Young, C., & Samson, D. (2007). Project success and project team management: Evidence from capital projects in the process industries. Journal of Operations Management. Retrieved from www.sciencedirect.com
Shenhar, A. J. (2004). Strategic project leadership: Toward a strategic approach to project management. R&D Management, 34(5), 569-578. Retrieved from EBSCOhost database.
Swanson, R. A., & Holton, E. F. (Eds.). (2005). Reasearch in organizations: Foundations and methods of inquiry. San Franciso, CA: Berrett-Koehler.
Tesch, D., Kloppenborg, T. J., & Frolick, M. N. (2007). IT project risk factors: The project management professionals perspective. The Journal of Computer Information Systems, 47(4), 61-69. Retrieved from EBSCOhost
Thibodeau, P. (2010). Fed IT budget chokes spending, eliminates data centers. Computerworld, 44(3), 7. Retrieved from ABI/INFORM Global.
Thite, M. (2000). Leadership styles in information technology projects. International Journal of Project Management, 18(4), 235-241.
Wren, D. A. (1994). The evolution of management and thought (4th ed.). New York, NY: John Wiley & Sons, Inc.
Xia, W., & Lee, G. (2004). Grasping the complexity of IS development projects. Communications of the ACM, 47(5), 68-74. Retrieved from EBSCOhost database. Zimmerer, T.
W., & Yasin, M. M. (1998). A leadership profile of American project managers. Project Management Journal, 29(1), 31-39. Retrieved from EBSCOhost database
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Aliya Naseem, Rameesha Abbas

This work is licensed under a Creative Commons Attribution 4.0 International License.