Business Process Re-engineering is always framed to achieve good results when managerial and human-centred strategies of team-working are present. Discuss whether this is achieved in practice or not, and how?
DOI:
https://doi.org/10.14738/abr.93.9840Keywords:
Human resource, team-work, business process, Information Technology and re-engineering.Abstract
Business Process Re-engineering / Re-design (BPR) was introduced as the radical redesign of core business processes of organizations to enable them achieve dramatic improvement in service, performance, productivity and quality of products / services. It was touted in the 1990s as the newest business strategy to make management of businesses effective, after less was derived from TQM. Unfortunately, the application of the BPR strategy on businesses, example in the automobile industry, was only marginal but better than TQM. BPR was designed to re-organize organizational processes, and then make extensive use of Information Technology (IT) for running organizations. However, most of the localized organizations that adopted the BPR strategy for use, complained bitterly about the application. This was due to the fact that the managerial and human-centred strategies of team-working was not effectively achieved. However, for organizations that go global, it is a different ball game all together, as there are string of successes associated with them. Localized organizations should therefore, create the right enablement for the strategy to work, as some MNCs have been able to use BPR to achieve competitive advantage.
References
Armistead, C., Harrison, A. and Rowlands, P. (1995). Business process re-engineering: Lessons from operations management. International Journal of Operations and Production Management, 15(12), 46-47.
Arora, R. K. (2016). Globalization is primarily of three types, namely: economic, cultural and political. Retrieved from https://ravneetarora.blogspot.com/2016/07/types-of-globlization.html
Cadle, J., & Yeates, D. (2004). Project Management for Information Systems (4th edition). Essex: Pearson Education Ltd.
Coulson-Thomas, C. (1993). Transforming the Company (2nd edition). London: Kogan Page Ltd.
Daft, R. L. (2003). Management (6th edition). USA: South-Western.
Davenport, T. H., & Short, J. E. (1990). The New Industrial Engineering: Information Technology and Business Process Redesign. Sloan Management Review, 31(11-27).
Dell (2020). Consult, Deploy, Manage, Support & Educate. Retrieved from: https://www.delltechnologies.com.
Grey, C., & Mitev, N. (1995), Re-engineering organizations: a critical appraisal. Personnel Review, 24(1). ISSN: 0048-3486
Hamel, G., Doz, Y. L., & Prahalad, C. K. (1989). Collaborate with Your Competitors – and Win. Harvard Business Review. 67(1). 133-134.
Hammer, M. (1990). Reengineering work: Don’t automate, obliterate. Harvard Business Review, July – August 1990 Issue.
Hammer, M., & Champy, J. (1993). Reengineering the corporation: A manifesto for business revolution. London: Nicholas Brealey Publishing.
Harrington, H. J. (1998). Performance improvement: the rise and fall of reengineering. The TQM Magazine, 10(2), 69-71. 81
Hayes, A. (2020). Business Process Redesign (BPR). Retrieved from https://www.investopedia.com/terms/b/business-process-redesign.asp.
Holland, A. (2019), How to successfully lead your team through organizational change. Retrieved from https://www.forbes.com/sites/forbescoachescouncil/2019/05/09/how-to-successfully-lead-your-teamthrough-organizational-change/#23920bd3148b.
Johansson, H. J., McHugh, P., Pendlebury, A. J., & Wheeler, W. A. (1993). Goals driving business process reengineering. Chichester (England): Wiley.
Kimble, C. (1998). The role of business process re-engineering and object orientation in organisations. Retrieved from https://www.researchgate.net/publication/200086524_The_role_of_Business_Process_Reengineering_and_Object_Orientation_in_Organisations.
Kitchen, P. J., & Daly, F. (2002). Internal communication during change management. Emerald, An International Journal, 7(1). ISSN: 1356-3289.
Knights, D., & McCabe, D. (2001). A different World: Shifting Masculinities in the Transition to Call Centres. Organisation, 8(4), 625-626.
Koestenbaum, P. (2000). Do You have the will to lead? Retrieved from https://www.fastcompany.com/38853/do-you-have-will-lead.
Kotler, P. (2003). Marketing Management (11th edition). USA: Pearson Education, Inc.
Lynch, R. (2005). Corporate Strategy, (4th edition). NJ: Prentice Hall. ISBN-13: 978-0273701781.
Management Tools (2018). Business process reengineering. Retrieved from https://www.bain.com/insights/management-tools-business-process-reengineering/
Marjanovic, O. (2000). Supporting the “soft” side of business process re-engineering. Business Process Management Journal (UK), 6(1), 43-46.
Puah, K. Y. P., & Tang, K. H. N. (2000). Business process management, a consolidation of BPR and TQM. Retrieved from https://www.researchgate.net/publication/3894309_Business_process_management_a_consolidation_of_BPR_and_TQM.
Romero, L. E. (2016). What everyone should know about teamwork. Retrieved from https://www.forbes.com/sites/luisromero/2016/01/20/what-everyone-should-know-aboutteamwork/#70cadefb3631.
Sanyal, S., & Hisam, M. W. (2018). The Impact of Teamwork on Work Performance of Employees: A Study of Faculty Members in Dhofar University. IOSR Journal of Business and Management (IOSR-JBM) e-ISSN: 2278-487X, p-ISSN: 2319-7668. 20(3), 15-22.
Thomas, C. (2006). How to succeed with self-directed work teams. Supervision, 67(2), 25.
University of Leicester (2004). 2634 Business Process and System Management (12th edition). Cheltenham: Learning Resources.
Willmott, H. C. (1994), Business Processing Re-engineering and Human Resource Management. Personnel Review, 23(3), 34-46.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Francis Kwadade-Cudjoe
This work is licensed under a Creative Commons Attribution 4.0 International License.
