The impact of internet communities through the electronic word of mouth

Authors

DOI:

https://doi.org/10.14738/abr.87.8810

Keywords:

internet communities, electronic word of mouth, consumer behavior

Abstract

In this new technological era there have been new innovative methods which made their appearance and enabled marketers to have a more direct and intimate contact with customers using techniques beyond personal selling, advertising and sales promotion. This study has tried to explain the behaviour of internet community members in a variety of aspects imprinting behavioural levels on buying behaviour, socialization and trust mentality.

References

Anderson, B. (2006). Imagined Communities: Reflections on the Origins and Spread of Nationalism. London: Verso.

Amblee, N. and T. Bui, (2006). The impact of electronic word-of-mouth on digital microproducts: An empirical investigation of Amazon Shorts., University of Hawaii at Manoa.

Blackshaw, P, Nazzaro, M (2006). Consumer Generated Media (CGM) 101: Word of Mouth in the Age of the Web-Fortified Consumer. New York: Nielsen Buzz Metrics.

Balasubramanian, S, Mahajan, V, (2001) The Economic Leverage of the Virtual Community, International Journal of Electronic Commerce, 5:3, 103-138

Broadbridge A & Marshall J (1995) Consumer Complaint Behaviour: The Case of Electrical Goods, International Journal of Retail and Distribution Management, 23 (9), pp. 8-18.

Curtis P. Haugtvedt, Karen A. Machleit, Richard Yalch. (2005). Online consumer psychology : understanding and influencing consumer behavior in the virtual world, Routledge

Chavis, D. M., Hogge, J. H., McMillan, D. W, & Wandersman, A. (1986). Sense of community through Brunswik’s lens: A first look. Journal of Community Psychology, 14, 24–40.

Carmel, S. (1990), “Patient complaint strategies in a general hospital”, Hospital and Health Services Administration,

Chaffey, D. (2019), Digital Marketing strategy implementation and practice, Pearson

Day, R.L., Grabicke, K., Schaetzle, T., Staubach, F. (1981). "The hidden agenda of consumer complaining", Journal of Retailing, Vol. 57 No.3.

Fournier, S. and Yao, J. (1997). “Reviving brand loyalty: a reconceptualization within the framework of consumer brand relationships”, International Journal of Research in Marketing, Vol. 14

Garner, R. (1996), Contemporary Movements and Ideologies (New York: McGraw-Hill).

Haugtvedt, C. P. (2009) Online Consumer Psychology: Understanding and Influencing Consumer Behavior in the Virtual World. Lawrence Erlbaum Associates

Hennig-Thurau, T., Langer, M. F., & Hansen, U. (2001). Modeling and Managing Student Loyalty: An Approach Based on the Concept of Relationship Quality. Journal of Service Research, 3(4), 331–344.

Johnson, C.M. (2001) 'A survey of current research on online communities of practice', Internet and Higher Education, Vol. 4, No. 1.

José Antonio Muñiz Velázquez, Cristina M. Pulido. (2019). The Routledge Handbook of Positive Communication: Contributions of an Emerging Community of Research on Communication for Happiness and Social Change. Routledge Handbooks

Kania, D, (2001). Branding.com: On-Line Branding for Marketing Success. McGraw-Hill/Contemporary.

Maddox, Alexia. (2015). Research methods and global online communities: A case study. Routledge Publications, UK, 1-257.

Nessim Watson. (1997). Why we argue about virtual community: a case study of the Phish.net fan community. Virtual culture: identity and communication in cybersociety. Sage Publications, Inc., USA, 102–132.

Nripendra P. Rana, Emma L. Slade, Ganesh P. Sahu, et al. (2020). Digital and Social Media Marketing Emerging Applications and Theoretical Development. Springer, Switzerland.

Poggenpoel, Marie, C.P.H. Myburgh, C. Van Del Linde (2001). Qualitative Research Strategies As Prerequesite for Quantitative Strategies: Introduction, Problem statement and Aim Education.

Rivera, A., (2018). What is C2C? Business News Daily, < https://www.businessnewsdaily.com/5084-what-isc2c.html>

Stauss, B. (2000). Using New Media for Customer Interaction: A Challenge for Relationship Marketing. In T. Hennig-Thurau & U. Hansen (Eds.), Relationship Marketing, Berlin: Springer.

Sudharshan, D. and Furrer, Olivier and Arakoni, Ramesh, (2015). Robust Imitation Strategies.

Nara, Y. (2006). Trust, Ethics and Social Capital on the Internet: An Empirical Study Between Japan, USA and Singapore. KES.

Zhang, Haibin. (2018) “The Influence Mechanism of Internet Word-of-Mouth on Consumer Behavior: A Contrastive Study between Japan and China on Tablet Marketing.”.

Wilson, O. and Yllka A., (2017) Digital Marketing Strategies for Fashion and Luxury Brands, IGI Global.

Downloads

Published

2020-08-08

How to Cite

Samanta, I., & Papageorgiou, K. (2020). The impact of internet communities through the electronic word of mouth. Archives of Business Research, 8(7), 455–466. https://doi.org/10.14738/abr.87.8810