Analysis of Trust through Academic Information System and Image of Private University

Authors

DOI:

https://doi.org/10.14738/abr.66.3565

Keywords:

academic information system, image, trust, private university

Abstract

Private universities must have a uniqueness that distinguishes them from others and it becomes a distinctive feature that gives its own appraisal in the hearts of people. This uniqueness can grow a good image and can bring public confidence. Efforts to build trust for a university absolutely must be done in order to maintain existence. This study aims to analyze trust through the use of academic information systems and private university image. Result of the research based on hypothesis analysis and test show that academic information system has significant influence on direct image and trust of private universities in province of Kepulauan Riau.

References

Ardianto. Elvinaro. Soemirat. (2007). Basic of Public Relations. Bandung. Simbiosa Rekatama.

Buttle, Francis. (2007). Customer Relationship Management: Concepts and Technology. Oxford: Butterworth-Heinemann.

Fadeeva, Z., & Mochizuki, Y. (2010). Higher Education for Today and Tomorrow: University Appraisal for Diversity, Innovation and Change Towards Sustainable Development. Integrated Research System for Sustainability Science, 249-256.

Ferdinand, Augusty. (2010). Management Research Methods. Semarang. BP Undip.

Ferdinand, Augusty. (2014). Structural Equation Modeling. Semarang. BP Undip.

Gorla, N. a, Somers, T. M. b, & Wong, B. c. (2010). Organizational impact of system quality, information quality, and service quality. Journal of Strategic Information Systems, 19(3), 207–228.

Hasan.Y.. & Shamsuddin.A. & Aziati N. (2013). The Impact of Management Information Systems adoption in Managerial Decision Making: A Review. The International Scientific Journal of Management Information Systems. Vol.8(4). pp.010-017.

Helm, S. (2011). Employees’ awareness of their impact on corporate reputation. Journal of Business Research, 64(7), 657–663.

Hotlan, S, Edwin C. (2014). Analisis Website Quality, Trust Dan Loyalty Pelanggan Online Shop. Jurnal Manajemen Pemasaran. Vol.8(2), Oktober 2014. 55-61

Kim, D. J., Ferrin, D. L., & Rao, H. R. (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision Support Systems, 44(2), 544–564. nd

Kountur, R. (2007). Research Methods For Writing the final project and Thesis. 2 Ed.Jakarta. PPM.

Lupiyoadi, Rambat, Hamdani, A. (2008). Marketing Management Services. Jakarta. SalembaEmpat

Nazir, M. (2012). Research methods. Ghalia Indonesia. Jakarta. th

Raymond McLeod. Jr. George P. Schell. (2007). Management Information System. 10 edition. Jakarta. SalembaEmpat

Raymond. L. & Bergeron. F. (2008). Project management information systems: An empirical study of their impact on project managers and project success. International Journal of Project Management. 26 (2). 213- 220.

Rofiq, Ainur and Mula, Joseph M., The Effect of Customers’ Trust on E-Commerce: A Survey of Indonesian Customer B to C Transactions (February 24, 2010). International Conference on Arts, Social Sciences & Technology.

Penang, Malaysia, 24 - 25 February 2010.

Sugiyono. (2012). Research Methods of Quantitative, Qualitative R&D. Bandung. Alfabeta nd

Umar. H. (2011). Research Methods for Thesis and Business. 2 edition. Jakarta: Rajagrafindo Persada.

Venkatesh, V., Thong, J., & Xu, X. (2012). Consumer acceptance and user of information technology: Extending the unified theory of acceptance and use of technology. MIS Quarterly, 36(1), 157–178.

Wahyudin, N. (2015). Analysis of Factors Affecting Competitive Excellence to Improve Private University Performance (PTS) At High School and Academy In Semarang. Holistic Journal of Management Research, 3(2), 77–

Downloads

Published

2018-06-27

How to Cite

Realize, R. (2018). Analysis of Trust through Academic Information System and Image of Private University. Archives of Business Research, 6(6), 252–259. https://doi.org/10.14738/abr.66.3565