MOKHTAR, Susiana; SJAHRUDDIN, Herman. An examination of the relationships between customer relationship management quality, service quality, customer satisfaction and customer loyalty: The case of five star hotels. Advances in Social Sciences Research Journal, [S. l.], v. 7, n. 3, p. 528–540, 2019. DOI: 10.14738/assrj.73.7984. Disponível em: https://scholarpublishing.org/journals/index.php/ASSRJ/article/view/3896. Acesso em: 17 sep. 2026.