Return, Refund & Cancellation Policy

Return, Refund and Cancellation

  • When purchasing services from SSE-UK, the Customer has the following cancellation right: The Customer can withdraw her/his Article and cancel the declared intention to conclude the contract any time during the evaluation (peer-review) of the Article. Once the Article is accepted for publication, it may no longer be withdrawn by the Customer. Any benefits or interests received by the Customer up to the cancellation must be restituted to SSE-UK.
  • When offering services to the Customer, SSE-UK has the following cancellation right: SSE-UK may turn down or reject the Article anytime without specifying any reason and thus cancel the conclusion of the contract. After the cancellation through SSE-UK, both parties are freed from any previous commitments of these Terms and Conditions. The customer shall be fully refunded if any service fees were already paid before the cancellation of the contract.
  • In case a Customer pays more than invoiced by SSE-UK, any bank or transaction charges will be deduced from a partial refund of the overpaid amount.
  • Once an article is published, SSE-UK will refund authors in exceptional circumstances only and a decision will be made on a case-by-case basis.

Article Withdrawal
Articles in Press (articles that have been accepted for publication or published as E-pub Ahead of Schedule but which have not been formally published with volume/issue/page information) that include errors, or are determined to violate the publishing ethics guidelines such as multiple submission, fake claims of authorship, plagiarism, fraudulent use of data or the like, may be “Withdrawn” from the journal. Withdrawal means that the article files are removed and replaced with a PDF stating that the article has been withdrawn from the journal in accordance with SSE Editorial Policies.

Article Retraction
Published articles (with volume/issue/page information) which may contain infringements of professional ethical codes, such as multiple submission, bogus claims of authorship, plagiarism, fraudulent use of data or the like are retracted.

  • A retraction note titled “Retraction: [article title]” signed by the authors and/or the Editor-in-Chief is published in the paginated part of a subsequent issue of the journal and listed in the contents list.
  • In the electronic version, a link is made to the original article.
  • The on-line article is preceded by a screen containing the retraction note. It is to this screen that the link resolves; the reader can then proceed to the article itself.
  • The original article is retained unchanged save for a watermark on the .pdf indicating on each page that it is “retracted.”
  • The HTML version of the document is removed.

Errata and Corrections in Published Articles
Authors and readers are encouraged to notify the Editor-in-Chief if they discover errors in published content, authors’ names and affiliations or if they have reasons for concern over the legitimacy of a publication. In such cases the journal will publish an ERRATUM in consultation with Editor-in-Chief and authors of the article, and/or replace or retract the article.